General Questions

Do you include taxes in your prices?
Taxes are included, unless otherwise stated.
Is travel insurance included in the package?
As travel insurance is optional, we offer it as an add-on option. However, declaration is mandatory for packages worth $1,000 and more, as per STB’s requirements.
What details do I need to register for my tour?
  • Full name as it appears on your passport
  • Passport number and expiry date
  • Nationality
  • Mailing address
  • Date of birth
  • Occupation
  • Emergency contact name and phone number

For Umrah packages, please fill up the registration form.

Can I pay a deposit to secure my booking?
You will be required to pay a deposit or make full payment at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you.
I am not able to visit your office for registration.
No problem at all. You may send in your registration at info@sunnyisland.com.sg or WhatsApp/SMS at 9424 9174. Payment may be made via Funds Transfer. Our bank details will be provided upon registration.

I would like to cancel my reservation.
If you wish to cancel your reservation, please note most flight fares have non-changeable and non-refundable booking conditions. Cancellation and administrative fees apply, as detailed in the Terms and Conditions.

What is the discount for children?
For children between 2 years of age and up to age 11, fares are typically 75 – 80 percent of the full adult fare.

Umrah-Specific Questions

I am a single female traveller, below 45 years old. Can I still register for Umrah?
Generally, all ladies below 45 year olds must be accompanied by a male mahram. However, an appeal can be made dependent on each person’s unique circumstances. Do give us a call for a consultation.
I am not a Singaporean. Can I still register for Umrah?
Do give us a call for a consultation.
When should I submit my passport for Visa application?
One month before date of departure.

How long does it take to process the Visa?
It generally takes 3-4 weeks and your passport will be returned to you only after Visa is issued.
I need to travel for work before my Umrah departure. How can I get my passport back?
If your passport is still with the embassy, you may apply for a Temporary Travel Document (TTD) at the ICA with a supporting letter from us. TTD fees and visa requirements apply.