Do you include taxes in your prices?
Taxes are included, unless otherwise stated.
Is travel insurance included in the package?
As travel insurance is optional, we offer it as an add-on option. However, declaration is mandatory for packages worth $1,000 and more, as per STB’s requirements.
What details do I need to register for my tour?
- Full name as it appears on your passport
- Passport number and expiry date
- Mailing address
- Date of birth
- Emergency contact name and phone number
For Umrah packages, please fill up the registration form.
Can I pay a deposit to secure my booking?
You will be required to pay a deposit or make full payment at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you.
I am not able to visit your office for registration.
No problem at all. You may send in your registration at firstname.lastname@example.org or WhatsApp/SMS at 9424 9174. Payment may be made via Funds Transfer. Our bank details will be provided upon registration.
I would like to cancel my reservation.
If you wish to cancel your reservation, please note most flight fares have non-changeable and non-refundable booking conditions. Cancellation and administrative fees apply, as detailed in the Terms and Conditions.
What is the discount for children?
For children between 2 years of age and up to age 11, fares are typically 75 – 80 percent of the full adult fare.
I am a single female traveller, below 45 years old. Can I still register for Umrah?
Generally, all ladies below 45 year olds must be accompanied by a male mahram. However, an appeal can be made dependent on each person’s unique circumstances. Do give us a call for a consultation.
I am not a Singaporean. Can I still register for Umrah?
Do give us a call for a consultation.
When should I submit my passport for Visa application?
One month before date of departure.
How long does it take to process the Visa?
It generally takes 3-4 weeks and your passport will be returned to you only after Visa is issued.
I need to travel for work before my Umrah departure. How can I get my passport back?
If your passport is still with the embassy, you may apply for a Temporary Travel Document (TTD) at the ICA with a supporting letter from us. TTD fees and visa requirements apply.